I think what you say on this list is more important than how you say it. Email is usually short and uses evolving conventions that *are* different than typical writing conventions. However, some folks want to support their sense of useful conventions. I'm an english teacher with a phd and don't like to use the shift key when online...dunno if that helps, but I'll join the Scottie fan club while directly diagreeing with his need for proper english, will